UK Mortgage Lending Ltd

Financial Ombudsman decision DRN-6198976 Upheld

Upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Mon Apr 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Support for vulnerable customers

In the Ombudsman’s words

Mr C complains about the way that UK Mortgage Lending Ltd trading as Pepper Money has administered his mortgage.Mortgage administration

I think this recognises Mr C’s vulnerability and that it could have done more to accommodate that.Support for vulnerable customers

Rules cited

Equality Act 2010, FCA CONC (Consumer Credit sourcebook), UK GDPR / Data Protection Act 2018

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6198976.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.