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TSB Bank plc
Financial Ombudsman decision DRN-6186104 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Apr 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
TSB received a fraud report from the sending bank about the funds they sent. They blocked Mr N’s accounts and asked him for evidence to establish the source of the funds the payment represented. They were not satisfied by what he provided, as it didn’t show his entitlement to the funds to their satisfaction. They decided to close his accounts immediatelyAccount closed or refused
They blocked Mr N’s accounts and asked him for evidence to establish the source of the funds the payment represented.Funds blocked or frozen
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6186104.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.