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Klarna Financial Services UK Limited

Financial Ombudsman decision DRN-6182865 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Funds blocked or frozen

In the Ombudsman’s words

Mr M is unhappy with how Klarna Financial Services UK Limited (‘Klarna’) handled his Klarna card account after he reported unauthorised transactions to it.Unauthorised transaction

Mr M says that after raising these unauthorised transactions with Klarna’s fraud team, it cancelled his entire Klarna card facility without warning or his consent.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6182865.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.