Clydesdale Bank Plc
Financial Ombudsman decision DRN-6182758 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Thu Mar 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Support for vulnerable customers
In the Ombudsman’s words
Miss H is unhappy that Clydesdale Bank Plc trading as Virgin Money didn’t close her account.Account closed or refused
At that time, Miss H was experiencing significant challenges with her mental health which included compulsive spending and wanted to close the account in consideration of this.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6182758.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.