MONZO BANK LIMITED
Financial Ombudsman decision DRN-6182140 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Mar 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Data and privacy
In the Ombudsman’s words
Mr M complains about Monzo Bank Ltd’s requirements in relation to identification verification and data processing.Identity checks and access
He’s also expressed concern over Monzo’s failure to provide him with information under a data subject access request (“DSAR”) he made.Data and privacy
Rules cited
Money Laundering Regulations 2017, UK GDPR / Data Protection Act 2018
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6182140.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.