J.P. Morgan Europe Limited

Financial Ombudsman decision DRN-6180388 Upheld

Upheldoutcome, as published by the Ombudsman

£24redress stated in the decision

Thu Mar 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

The route by which Chase could seek to obtain a refund was by way of a chargeback.Card dispute or chargeback

Chase accepted that the case had not been handled as well as it could have been and it took longer than necessary so it paid Ms F £70 compensation.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6180388.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.