Elderbridge Limited
Financial Ombudsman decision DRN-6179039 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Apr 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
The lender wanted up to date information about Mr and Mrs E’s income and expenditure so it could consider what was affordable for them.Treatment in financial difficulty
The complaint Mr and Mrs E complain that Elderbridge Limited did not do enough to tell them that their secured loan was not on track to be repaid in full at the end of term.Mortgage administration
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6179039.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.