J.P. Morgan Europe Limited

Financial Ombudsman decision DRN-6171124 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Chase said it could raise a dispute on her behalf and after gathering information in relation to the dispute from Miss P, raised a chargeback for the value of the plants that had deteriorated (£127.80).Card dispute or chargeback

Miss P raised a complaint on 10 October 2025, however this was not actioned by Chase.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6171124.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.