Bank of Scotland Plc

Financial Ombudsman decision DRN-6165300 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Mar 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Data and privacy

In the Ombudsman’s words

The estate of Mrs H senior complains that Bank of Scotland plc trading as Halifax have incorrectly released information about the late Mrs H senior.Bereavement and power of attorney

Mrs H raised a complaint as she felt this had breached her late mother’s dataData and privacy

Rules cited

FCA DISP (Dispute Resolution), UK GDPR / Data Protection Act 2018

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6165300.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.