Bank of Scotland Plc

Financial Ombudsman decision DRN-6162653 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Apr 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

failed to offer her appropriate support with a joint mortgage during a period of financial difficultyTreatment in financial difficulty

gave her conflicting and wrong informationMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6162653.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.