Bank of Scotland Plc

Financial Ombudsman decision DRN-6161903 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed Mar 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Halifax should have provided Mr M with the information that was asked of themMortgage administration

Mr M’s letter to Halifax was an expression of dissatisfaction so I don’t think it was unreasonable of Halifax to deal with this as a complaint by sending out a final response on the matter.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6161903.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.