Bank of Scotland Plc

Financial Ombudsman decision DRN-6160650 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Support for vulnerable customers

In the Ombudsman’s words

Mr V complains that Bank of Scotland plc trading as Birmingham Midshires Mortgages (BM) has treated him unfairly following the end of the term of his buy-to-let mortgage.Mortgage administration

Mrs V had told BM about Mr V’s health problems and his resulting vulnerability before the term ended, and I think BM took account of that.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6160650.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.