Clydesdale Bank Plc
Financial Ombudsman decision DRN-6155502 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri May 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mrs S complains that Clydesdale Bank Plc trading as Virgin Money (“Virgin”) wouldn’t change her mortgage from joint names into her sole name.Mortgage administration
Virgin said it could see that Mrs S had expressed dissatisfaction with its decision, and it hadn’t initially treated this as a complaint, so it apologised for this and offered Mrs S £100 just for that.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6155502.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.