Bank of Scotland Plc

Financial Ombudsman decision DRN-6154882 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Mar 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

her card was blockedFunds blocked or frozen

Unhappy with the way Halifax had handled the situation, Ms F complained.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6154882.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.