Bank of Scotland Plc

Financial Ombudsman decision DRN-6148613 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Mar 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

IF should take the steps outlined in my provisional decision to put that right... Bank of Scotland plc trading as Intelligent Finance should remove any adverse payment information it has reported to the credit reference agenciesCredit file reporting

Mr S complains about the way Bank of Scotland plc trading as Intelligent Finance (IF) has managed his offset mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6148613.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.