Lloyds Bank PLC

Financial Ombudsman decision DRN-6147965 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jun 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Mortgage administration

In the Ombudsman’s words

Lloyds took the decision to give Mr A notice and closed his bank accounts with all brands under its entire banking group.Account closed or refused

Mr A complains that following closure of his bank accounts with its banking group, Lloyds Bank PLC won’t allow him to redeem his mortgage without paying the early repayment charge (ERC).Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6147965.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.