Barclays Bank Plc
Financial Ombudsman decision DRN-6140626 Not upheld
Not upheldoutcome, as published by the Ombudsman
£450redress stated in the decision
Tue Jun 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
The complaint Mr C and Mrs M complain about the way Barclays Bank Plc handled the transfer of their current account balance following its closure.Account closed or refused
Barclays has accepted there was a significant delay in sending the statements and so ultimately what I need to consider is whether the amount of compensation it has offered is fair in the circumstances.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6140626.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.