Principality Building Society

Financial Ombudsman decision DRN-6128873 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jun 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Identity checks and access

In the Ombudsman’s words

PBS issued a letter stating the way in which she had communicated wasn’t in line with the Terms and Conditions of the account. PBS explained it was exercising its right to close the account and end the business relationshipAccount closed or refused

In this request it asked Ms B to either email or attend branch with two forms of ID to gain access.Identity checks and access

Rules cited

FCA BCOBS (Banking Conduct of Business)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6128873.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.