Bank of Scotland Plc

Financial Ombudsman decision DRN-6113896 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jun 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Support for vulnerable customers

In the Ombudsman’s words

Miss H complains that Bank of Scotland plc (trading as Halifax) blocked her current account switch, preventing her from accessing the service to switch to her new current account provider.Account closed or refused

Miss H considered the restrictions and refusal to be unfair, and rigidly relying on process without considering her needs.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6113896.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.