HSBC UK Bank Plc
Financial Ombudsman decision DRN-6103056 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jun 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Card dispute or chargeback
In the Ombudsman’s words
She also complains that HSBC charged more in fees for non-sterling credits to her account than the overall value of the credits themselves.Charges and fees
Mrs S has complained that HSBC UK Bank Plc (“HSBC”) failed to submit chargeback requests for transactions she was disputing.Card dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6103056.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.