Bank of Scotland Plc

Financial Ombudsman decision DRN-6096710 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Fri Mar 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Payment delayed or failed

In the Ombudsman’s words

Mr and Mrs L complain that Bank of Scotland plc closed their account without providing proper notice or reasons.Account closed or refused

So, there was a delay in the return of the funds, and I agree that Mr and Mrs L should be compensated for that.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6096710.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.