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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN-6095806 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Credit file reporting

In the Ombudsman’s words

Mr S complains that The Co-operative Bank plc closed his account in error and without instructions to do so.Account closed or refused

He said too that he thought the re-opening process had affected his credit score, since Co-op would have carried out a credit check.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6095806.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.