Bank of Scotland Plc

Financial Ombudsman decision DRN-6084055 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

Mr N complains that he was evicted from the mortgaged property unfairly, and that BOS went back on an undertaking to return the property if he cleared the arrears.Treatment in financial difficulty

This complaint’s about a mortgage that Mr N holds with Bank of Scotland plc (BOS). Mr N complains that he was evicted from the mortgaged property unfairly, and that BOS went back on an undertaking to return the property if he cleared the arrears.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6084055.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.