Bank of Scotland Plc

Financial Ombudsman decision DRN-6074185 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

Lloyds failed to remove a HPI record after his hire purchase agreement was settledCredit file reporting

Lloyds accept it should have removed its interest on the HPI register at that point but failed to do soMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6074185.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.