Stripe Payments UK Limited

Financial Ombudsman decision DRN-6072193 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Feb 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

Stripe wrote to R to say that they had decided R represented a high risk for customer disputes, and had decided to terminate the agreement.Account closed or refused

They said in order to cover any potential disputes they would pause any payouts from the account until 21 June 2025.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6072193.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.