Clydesdale Bank Plc
Financial Ombudsman decision DRN-6062281 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Feb 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Mortgage administration, Service failure
In the Ombudsman’s words
Virgin Money has unfairly recorded that she has an authorised overdraft on her credit file.Credit file reporting
Ms H complains that her mortgage with Clydesdale Bank Plc trading as Virgin Money was mis-sold and that it has not been administered fairly.Mortgage administration
Virgin Money has accepted that it has not always provided a good service.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6062281.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.