Bank of Scotland Plc

Financial Ombudsman decision DRN-6059785 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jun 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr R complained about the way Lloyds Bank PLC dealt with a claim for money back for services he paid for using his credit card account.Card dispute or chargeback

I acknowledge that Lloyds gave Mr R conflicting information about raising a Section 75 claim and the information it required for a chargeback dispute after L presented its defence.Complaint handling

Rules cited

Consumer Credit Act 1974, FCA Consumer Duty (PRIN 2A)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6059785.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.