Bank of Scotland Plc

Financial Ombudsman decision DRN-6058464 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Thu Apr 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Halifax had reviewed Mr T’s account and asked him for some information and having received no response had gone ahead and closed his accountAccount closed or refused

Halifax has accepted its agents could and should have explained to Mr T that his account had been closed when he got in contact to find out why his payments were getting returnedComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6058464.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.