Bank of Scotland Plc

Financial Ombudsman decision DRN-6054301 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Feb 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

A missed payment was incorrectly recorded by Bank of Scotland. That has prevented him remortgaging.Credit file reporting

Mr P complaints that Bank of Scotland Plc has not treated him fairly in respect of residential and buy-to-let mortgages he holds.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6054301.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.