Bank of Scotland Plc

Financial Ombudsman decision DRN-6054124 Not upheld

Not upheldoutcome, as published by the Ombudsman

£125redress stated in the decision

Mon Feb 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

his credit card account had been restricted such that he couldn’t use itFunds blocked or frozen

Halifax apologised to Mr B for this, confirmed that the restrictions on his credit card account had been removed, and sent him a cheque for £125 as compensation for any trouble or upset he may have incurredComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6054124.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.