TSB Bank plc

Financial Ombudsman decision DRN-6048847 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,940redress stated in the decision

Mon Mar 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

Mr K has complained TSB Bank plc is pursuing him for repayment of an overdraft which was the result of two transactions he didn’t make in December 2024.Unauthorised transaction

They also decided to close Mr K’s account and pursue him for repayment as these two disputed transactions used all of Mr K’s overdraft provision.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6048847.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.