Santander UK Plc
Financial Ombudsman decision DRN-6044010 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Feb 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Charges and fees
In the Ombudsman’s words
Santander has said it’s taking this step to ensure all its customers are being treated fairly, and I recognise that Mr B says this is irrelevant to J’s account, but I haven’t found its acting unfairly in asking J to pay a fee in this case.Account closed or refused
intends to change J’s account to one which charges a monthly feeCharges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6044010.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.