Clydesdale Bank Plc
Financial Ombudsman decision DRN-6039812 Upheld
Upheldoutcome, as published by the Ombudsman
£72redress stated in the decision
Mon Jan 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Service failure
In the Ombudsman’s words
Ms F complains Clydesdale Bank Plc, trading as Virgin Money (‘Virgin’) did not send her SMS alerts for her current account, which in turn caused her to incur charges.Charges and fees
Ms F said she received no alerts from February 2023 (when she last complained about this problem) until she received SMS on 6 February 2025.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6039812.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.