Bank of Scotland Plc

Financial Ombudsman decision DRN-6035216 Not upheld

Not upheldoutcome, as published by the Ombudsman

£660redress stated in the decision

Tue May 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Support for vulnerable customers

In the Ombudsman’s words

Ms L has complained Bank of Scotland plc, trading as Halifax, is holding her liable for a debt on a credit card account she never took out. She has also disputed transactions made on this cardUnauthorised transaction

She confirmed she has various medical conditions which make it very difficult for her to manage her finances.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6035216.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.