Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN-6033592 Upheld

Upheldoutcome, as published by the Ombudsman

£50,000redress stated in the decision

Tue Jan 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

A refund of the £100 administration fee and a £380 valuation fee that Mr M was charged.Charges and fees

Mr M complains that Bank of Ireland (UK) Plc (“BoI”) refused to allow him to sell part of the land which forms security for his mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6033592.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.