Bank of Scotland Plc

Financial Ombudsman decision DRN-6030904 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Wed Feb 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Payment delayed or failed

In the Ombudsman’s words

Mr W said Halifax blocked their account because of these transactions.Funds blocked or frozen

Mr W complains Halifax delayed immediate access to his funds despite him telling it about the payment twice before it was made.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6030904.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.