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Bank of Scotland Plc
Financial Ombudsman decision DRN-6026048 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Apr 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
This complaint is about an interest-only mortgage Mr and Mrs B held until recently with Lloyds Bank PLC. Mr and Mrs B complain that Lloyds failed to honour a verbal promise, which they say was made in a phone call, to extend the mortgage until Mr B reached age 80.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6026048.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.