Barclays Bank UK PLC

Financial Ombudsman decision DRN-6022351 Upheld

Upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Thu Apr 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

Barclays wrote to O on 10 June 2025 explaining it had decided to close its account.Account closed or refused

Barclays withheld the funds in the account until 29 August 2025Funds blocked or frozen

Rules cited

FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6022351.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.