Bank of Scotland Plc

Financial Ombudsman decision DRN-6016723 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

Miss N complains Bank of Scotland plc trading as Halifax hasn’t reimbursed her full loss after she fell victim to an investment scam.APP scam refund refused

Miss N is disputing three card payments she made from her account with Halifax to a money remitter as part of an investment scam totalling just under £30,000.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6016723.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.