Topaz Finance Limited

Financial Ombudsman decision DRN-6008494 Upheld

Upheldoutcome, as published by the Ombudsman

£25,000redress stated in the decision

Wed Jan 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Topaz Finance Limited took too long to issue redemption statements for her buy to let mortgagesMortgage administration

Ms G referred her complaint to us. Our Investigator concluded that Topaz had caused some avoidable delay, but he didn’t think it should pay the losses Ms G is claiming.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6008494.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.