Clydesdale Bank Plc
Financial Ombudsman decision DRN-6003460 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Tue Feb 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
I consider the protections of chargeback and Section 75 to be particularly relevant here.Card dispute or chargeback
Mr C complains about how Clydesdale Bank Plc trading as Virgin Money handled the claim he made to it.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6003460.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.