Bank of Scotland Plc

Financial Ombudsman decision DRN-6002496 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Mar 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Data and privacy

In the Ombudsman’s words

Mr L complains that Bank of Scotland plc have allowed a transaction of £700 to debit his sole trader account.Unauthorised transaction

Mr L had also complained that Bank of Scotland failed to process a Data Subject Access Request (DSAR)Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6002496.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.