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American Express Services Europe Limited

Financial Ombudsman decision DRN-6000698 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Charges and fees

In the Ombudsman’s words

Mr N complains that American Express Services Europe Limited (“Amex”) charged him a membership fee, did not honour a one-month grace period and failed to enable contact with his relationship manager in the lead up to the closure of his account.Account closed or refused

Mr N adds that he has now paid an annual membership fee for services he hasn’t received.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6000698.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.