Topaz Finance Limited

Financial Ombudsman decision DRN-5992114 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Credit file reporting, Mortgage administration

In the Ombudsman’s words

She’s unhappy with the interest rate on her mortgage and she says she’s been overcharged interest.Interest and rates

She’s unhappy with the information Hessonite has reported to the credit reference agencies.Credit file reporting

Mrs M complains about how Topaz Finance Limited trading as Hessonite Mortgages has administered her mortgage account.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5992114.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.