Bank of Scotland Plc

Financial Ombudsman decision DRN-5987244 Not upheld

Not upheldoutcome, as published by the Ombudsman

£84redress stated in the decision

Fri Mar 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Miss B is unhappy with the way Lloyds Bank Plc managed her current account when she tried to claim a refund via chargeback.Card dispute or chargeback

Miss B wasn’t happy and made a complaint about the way Lloyds handled the chargebacks.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5987244.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.