PayPal UK Ltd

Financial Ombudsman decision DRN-5978084 Upheld

Upheldoutcome, as published by the Ombudsman

£880redress stated in the decision

Tue Dec 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Funds blocked or frozen

In the Ombudsman’s words

Mrs S had a fraudulent payment of £880 leave her PayPal account. PayPal agreed the payment wasn’t one Mrs S had authorisedUnauthorised transaction

And because Mrs S’ PayPal account was in a negative balance PayPal limited, or blocked, Mrs S’ account.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5978084.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.