Nationwide Building Society

Financial Ombudsman decision DRN-5973177 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu May 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

Nationwide closed Mr G’s account in 2024 following an internal review.Account closed or refused

Nationwide, being unsatisfied with what was provided, decided to continue to hold the funds until it received further evidence of Mr G’s entitlement to themFunds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5973177.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.