Bank of Scotland Plc

Financial Ombudsman decision DRN-5967723 Not upheld

Not upheldoutcome, as published by the Ombudsman

£5,600redress stated in the decision

Fri Mar 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Miss S complains that Bank of Scotland plc trading as Halifax has declined to refund disputed transactions that were made from her account.Unauthorised transaction

Miss S also expressed dissatisfaction with the way Halifax handled her fraud claim, saying she felt rushed, dismissed, and not taken seriouslyComplaint handling

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5967723.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.