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Gresham Insurance Company Limited

Financial Ombudsman decision DRN-5957546 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Re-work the mortgage balance to remove interest added between 19 September 2024 and 17 January 2025, together with compound interest on that interest added sinceCharges and fees

The complaint Mrs J, acting on behalf of her father Mr H via a power of attorney, complains about actions taken by Aviva Equity Release UK Limited in respect of Mr H’s lifetime mortgage since he entered long term care.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5957546.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.