Bank of Scotland Plc

Financial Ombudsman decision DRN-5955694 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue Jan 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

placed a block on her card pending further checksFunds blocked or frozen

Miss T complained that Bank of Scotland plc trading as Halifax, should pay additional compensation to reflect the stress and worry she experiencedComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5955694.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.